Product Returns & Exchanges
We work incredibly hard to make sure we sell only the best quality and best performing products. In the event that you receive a defective product please let us know and we will accommodate you the best we can. To start a return or exchange process you must first submit a ticket through the form at the bottom of this page.
Because of the nature of the products we sell, we are not able to return or exchange products unless defective. This is for the health and safety of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
The list of items includes, but is not limited to:
- Vibrators & Dildos
- Douche and Enema kits
- Anal toys, beads, and plugs
- Cock and Ball devices, cock rings and sleeves
- Gags and ropes
- Lingerie and mens wear
- Liquid products: lubes, massage oils, condoms, and body paints