Order Policy & Release of Liability
We value all of our customers and seek to provide the most satisfaction possible. We encourage that if you have any questions about the products on this site, our ordering processing, or anything else that you please ask using the form on our Contact Page or through the live chat function located at the bottom right of the page.
By ordering and completing a transaction on the CouplesToyStore.com, you are hereby waiving any right to hold the CouplesToyStore.com, or any of its affiliated parties, responsible for injuries or damages that may occur from the use of products received from said purchase. You acknowledge that and understand the risks associated with products sold on this website and claim sole responsibility for the proper use and understanding of the items.
Shipping Policy & FAQ’s
Always Discreet Packaging
The Couples Toy Store takes personal privacy very seriously, so we do all that we can to preserve your privacy. All orders are packed in standard, non-marked padded envelopes or brown boxes. The only identifying mark on the package is the shipping label with your Mailing Address and Ours. The name “Couples Toy Store” or anything else related does not show anywhere else on the outside of your package.
Domesting Shipping Information
Our goal is to ship within 24-48 business hours of receiving your order, please consider longer times during the holidays. All orders are shipped via USPS Ground unless otherwise requested.
Standard shipping times apply and are out of the control of The Couples Toy Store. Should you have an issue with your shipment please let us know by using either our live support at the bottom right of the page or by submitting a ticket through the form on the Contact Page.
Frequently Asked Shipping Questions
CAn I track My Order?
We offer the ability to see the status of your order in your account center. There, we will update the status of your order and provide the tracking number once available from the shipper.
What kind of package will I receive?
A completely nondescript box or envelope with only a shipping label on the outside.
Do I need to sign for my order?
Only if the value exceeds $250.
Will UPS deliver on the weekend? USPS?
No and Yes. UPS does not do weekend deliveries unless specified at checkout for specific zip codes. However, USPS will make Saturday deliveries in certain locations. Check the USPS website for more information on Saturday delivery available in your area.
CAn I cancel MY Order
In almost all cases, an order is processed and shipping within the same business day so that you receive it as quickly as possible. This means that there is no way to cancel an order once it has been submitted.